first off i personally like when the community keeps everyone in line and bring out the issues they see. thanks for letting us know and welcome to the forums. (hope you stick around some 
)
i was not their, (is this CS:S or 1.6 ) but it is very hard to get a demo on someone on those 2 maps… if the demo does not show 100% hacking we lift the ban. Sometimes it takes more than a few rounds. Also the admin has reported the issue to the execs.. not taking sides, but just my point of view.
also check out our irc #wcugaming
alsways a handful admins on if you ever need a quick response/action