Liam said:
I split the line coming into the house, one goes to the modem, the other side goes to all of my tv’s. I run a kick-*edited* connection ever since doing that.
That’s now Time Warner runs their lines. It helps some but if the signal from the road isn’t strong there’s not a whole lot than can be done about it from his end. You might try swapping out for high quality splitters but that probably won’t help much.
Also, keep complaining. You are paying them for a service they aren’t delivering on and you have the right to complain. Next time the signal drops call them, they’ll check the signal strength on your modem remotely and say something like “Well it seems were having signal issues in your area. We’ll fix that as soon as possible”. ASAP for cable is usually a couple days so just keep on them until it’s fixed.