OK, so at my job we have a high level of advisors that we can contact if we need some help on troubleshooting an issue, sometimes they are cool sometimes they are douches, it really just depends on who we get, it’s usually laid back, we try to be professional to a point, but keep it laid back. Anyways, today I had a chat with them I just couldn’t resist sharing, I have changed the name to protect myself and the advisor that I chatted with.
Advisor: Hi Jason
Advisor: So published pages in iweb do not turn blue to reflect they are published. The links in the blog do not work. The page color issue did not persist w/ the test acct, but the blog link issue did persist. You’d like to know how to proceed?
Jason: Bingo
Jason: And Hi 
Advisor: Ok, and just to make sure, the customer has made sure to “Publish All” to Mobileme, correct? Also, can you give me the URL of the page where the links aren’t working?
Jason: Yes one sec.
Jason: http://web.me.com/mmtesting898890/www.discoveredtreasure.tk/writings/writings.html
Jason: And he did publish all.
Advisor: Ok, can you have him rename the site name http://www.discoveredtreasure.tk to something like just discoveredtreasure in iweb? Some times having a URL as a site name in iweb can cause issues.
Advisor: So I would like for his to change the site name in iweb to something that isn’t a URL.
Jason: Sure one sec.
Advisor: and after he’s done that, have him “publish all to mobileme” again
Jason: OK just waiting on him to respond.
Advisor: ok, can you try that next step, and if the issue does not resolve, please come back to redphone
Jason: Meh, can you give me some more to do, that would be a big waste if I have to come back after just doing that…
Advisor: please don’t “meh” in redphone
Advisor: we provide the next step and set you on your way
Advisor: And if you want to assist the customer in further isolating this issue, you can provide the steps from canned 19036 (from the wiki)
Advisor: which advises how to move the domain to a new user
Advisor: it would be helpful knowing whether the site publishes correctly from a new user
Jason: Don’t meh in redphone?
Jason: Are you kidding?
Advisor: no, I’m not
Advisor: that’s not appropriate communication
Advisor: if you have questions, ask your manager
Jason: Wow, OK.
Jason: Oh wait that probably isn’t appropriate either.
Jason: Sorry
Advisor: I have provided the next step in troubleshooting this issue. Are you comfortable in taking those steps and coming back to redphone if the issue persists?
Jason: Yeah sure
Advisor: thanks, have a good one
I was thinking to myself the whole time, wow dude grow a dong….