gxti said:
Dell actually has relatively good customer service. Or so I’ve been told.
I have a hard time believing that these days. I had the Premier Dell Support Warranty with the CompleteCare Package (basically the highest possible level of warranty protection and service you can buy for your machine, costs about $400). Everyone I was dealing with during my experience was at the *highest level* of Dell customer service possible, my issue eventually got referred up to the top customer service team at Dell which is composed of 12 people. One guy was tracking my problem the whole time, yet every step of the process was plagued with delays, miscommunications, and flat-out lies about delivery times and what was the source of the hold-up.
Dell used to be great for customer service a few years back when I bought my machine, but since they moved most of their call centers over to India it’s gone to hell in my opinion. Perhaps the lower level tech support is better, but I don’t see why it would be. Supposedly the guys I was dealing with were the best there was and had years of experience. It sure didn’t show, though.