Chap 2
– MARS – Model of individual Behavior
o Motivation
o Role perceptions
o Behavior and results
o Situational factors
o Ability
– Types of individual Behavior in Organizations
o Task Performance
o Organizational Citizenship
o Counter productive Work Behaviors
o Joining/staying with the organization
o Maintaining work attendance
– Values
– Values Across Cultures
o Individualism and Collectivism
o Other Cross Cultural Values
– Personality in Organizations
o Conscientiousness
o Agreeableness
o Neuroticism
o Openness to experience
o Extroverison
Introvert /extrovert
Chap 3
– The Perceptual Process
o Selective Attention
o Perceptual Organization and Interpretation
– Stereotyping in Organizational Settings
– Improving Perceptions
o Empathy – refers to a person’s understanding and sensitivity to the feelings thoughts, and situation of others.
– Behavior Modification Learning through reinforcement.
– Social Learning Theory: Learning by observing
Chap4
– Emotions in the Workplace
o Beliefs
o Feelings
o Behavior Intentions
– Managing Emotions in the workplace.
o Conditions requiring emotional Labor
o Emotional Dissonance
o Supporting Emotional Labor
o Emotional Intelligence
Self awareness
Self management
Social awareness
Relationship management
– Job Satisfaction
– Psychological Contracts