Don’t make me feel like the bad guy lol, it was an explanation because this is what is “explained” to me, call it what you want, if it makes you feel any better I completely agree with you.
On Windows you get stuff patched and things continue to “work” but do they really work that well, meh sometimes they do, sometimes not even close, and sometimes they actually work better! I think Apple’s policy is let’s not do hard work on out of date OS, it has been like that since day 1, why would you expect anything different of them? Windows has their way and Apple has theirs I mean it must be working for them somehow….
Apple has been in the top 20 for customer support for the past 10 years I think, so you heard wrong, customer’s aren’t treated like idiots, they are treated like people with a problem with their computer…. Try getting that kind of support at Microsoft, try getting in-store support from Microsoft… You won’t get in-store that is for sure, and secondly you have to pay for tech support for Microsoft…
You’re right on third-party stuff, there is absolutely no support for them, I think that again this is a let’s not waste our time helping them, make them work with what we provide.
I mean I guess you can call all these things excuses, but I am not sitting on the board of Apple and I sure as hell am not making the salary for that, so I can’t exactly be held accountable for this, I am just repeating things I have heard, and giving my opinion based on working in the field. So I’m not making excuses for the *edited* company.
But I’m not going to let someone slander what decency they still do have in my opinion.
inb4 knowledge base, yeah Apple has one of those too and plenty of the articles solve the problems, in fact 9 times out of 10 an article is used to resolve the customers issue, people just prefer to “talk to somebody”.